faq


Where is the furniture made? Our products are designed in California produced in China and Indonesia. We personally oversee the production and make every effort to supply a quality product to our clientele.

 

What kind of wood is LAX series made of? We use English walnut wood. 

Will I need special mounting hardware? No. Your product is shipped with the correct mounting hardware. These toggle bolts will mount into almost any wall, and you do not need to hit a stud.

What are my payment options? We accept Visa, Mastercard, American Express and PayPal.  All payments are processed under a secure server.  Sorry, checks are not accepted.

Will I be taxed? Sales tax is not charged unless the order is shipping within California.

How long will it take for my order to ship? In stock orders will be processed in 2-4 days, and will be received in approximately 7-10 business day depending on where you are located. LAX dressers will arrive in 14-18 business days.

You will receive an email confirming your Tracking Number, and contact information to help you track your shipment. If an item is out of stock we will notify you of expected lead times.

 

How and where do you ship? We ship to all 50 states and Canada.  For Alaska and Hawaii shipments, additional fees may apply.  Please contact us directly regarding shipping to these two U.S. States.  Our shipping company provides threshold delivery. Customers will be contacted via telephone 1-2 days prior to delivery to schedule a delivery appointment and you will need to be present to sign for the item. Inside delivery, as well as any other special services or expedited shipping can be arranged at an additional cost by contacting us at 310.313.4700.

 

What if something arrives damaged?  Someone must be present at the time of delivery. Please inspect your purchase immediately upon receipt with driver presetn. If there is any significant damage to the box, please do not sign for the product and reject it immediately.

If any product is defective, contact us within 7 days to arrange for a replacement to be sent to you. Please not any damages when siging for your item. Any photos of the damage will be helpful for our records. Keep all of the original packing material.  Please read our Terms and Conditions for more detailed information. We do our best to design and package products so that they arrive in good shape, but sometimes damages do occur. 

What if I am not completely satisfied with my purchase? We want you to love your new LAXseries piece. If you are missing parts we will replace them, and if you need any instructions or other help, we are here for you.

If you would like to return your purchase you must contact us within 5 days of receiving the item. If the product is damaged or defective we will issue a full refund for the order once we have received the item at our warehouse. The product must be unassembled, in its original packaging and in fully resalable condition. If the return is not due to damage or defect the customer is responsible for the initial shipping charge as well as the shipping cost back to us. 

Does MASHstudios offer trade discounts? We do offer discounts to the trade, depending on volume.  Please contact us for more information

Does MASHstudios offer any customization to the LAXseries pieces?  Yes, MASHstudios is able to customize orders depending on volume.  Please contact us for more information.

What is your privacy policy? We do not sell your information to other companies. When you purchase a product online, your credit card is charged only when your order is in shipping, and your credit card information is never re-used except to issue refunds or make other required adjustments.

What is MASHstudios’ environmental commitment? MASHstudios is committed to practicing environmentally conscious and sustainable actions. What started simply as a design initiative and dedication to quality has thus become the LAXseries’ most environmentally friendly feature - its ability to last decades and substantially minimize the resources that would be invested to frequently replace it. The materials that go into every LAXseries piece are meticulously selected for their quality and positive environmental impact. Each piece of furniture is made of solid English Walnut, free of formaldehyde glue and other toxins. By using an engineered wood, the LAXseries is able to maximize the yield from each tree and virtually eliminate waste.

 
 
© copyright 2010, MASHstudios, inc. all rights reserved.  read our terms & conditions | sitemap  
visit our other sites: MASHstudios | PCHseries