LAXseries Return Policy
Please note, LAXseries’ return policy may differ from those of its retail partners.
If you receive a damaged shipment from LAXseries, you may exchange it for an equal piece at no additional charge. All shipping damages must be reported to us within 48 hours of delivery. We will make every effort to replace the damaged piece with an equal piece in a timely manner. It is required, however, that LAXseries receives digital images of the damage before replacement shipments will be processed.
If you receive a product with obvious damage seen from the outside of the box (e.g., a dent or hole in the box) you have the option to not accept the box from the shipper. Whenever signing for a package, you are stating you received it in good condition. You have the right to make the deliveryman wait while you open up the box to make sure all pieces are intact.
If you receive an incorrect item, please contact LAXseries immediately. The correct item will be shipped in a timely manner and arrangements will be made by us for the return of the incorrect piece. Please note, items ordered in the same transaction may not arrive in the same box or on the same day. This may be due to larger and smaller packages being delivered by different carriers. In some instances, shippers are unable to fit all packages on one truck, leaving remaining items on the next shipment. If this problem arises, please notate the missing items on the carrier’s signature form so as to have record of the missing pieces and contact us withing 48 hours of receiving the shipment. We will trace the remaining box(es) as quickly as possible and will notify you of your order’s status.
If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving your order for a refund as long as the furniture is in fully resaleable condition (no stains, damage, nor abuse). All returns must have original packaging. All returns will be assessed at the industry standard 25% restocking fee and you will be responsible for return shipping and handling costs. Please note, custom/special orders are non-refundable and non-cancelable.
In the event you cancel your shipment while en route or if the package is considered “undeliverable” by the freight company at destination, you will be responsible for all shipping and handling costs. Your credit card will be refunded minus the shipping costs plus a 25% restocking fee once it has been inspected at the warehouse.