Free shipping as advertised on LAXseries’ product pages applies to Standard Delivery to domestic, mainland, United States shipments only. Standard free delivery service level is curbside, economy, delivering to the curb or first dry area.
Sofa Delivery is 6% of the merchandise total and offers curbside or first dry area delivery with a delivery appointment. If the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building, but not to your apartment door. The typical delivery window is 7-14 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials. Saturday, Sunday, after hours, specified tight delivery windows and holiday deliveries are also available for an additional charge. Delivery appointments will not be supplied for small packages shipped through UPS. White Glove Shipping is available at additional cost.
All deliveries are by appointment only with the exception of small packages as noted on product descriptions. Once shipment is in your destination area, the carrier will contact you directly for an appointment time. Small packages are delivered by UPS at our regular shipping and processing fees depending on the shipping service level chosen. Customers must be present to sign for the packages when packages are delivered. If carrier is instructed to leave shipment without signature, all damage rights will be waived.
U.S. continental domestic transit time is approximately 7-14 business days from the day your order is shipped. If there is a delay, we will notify you by mail, email, or telephone. All packages are drop-shipped out of Buena Park, CA 90621.
Please note, items ordered in the same transaction may not arrive in the same box or on the same day. This may be due to larger and smaller packages being delivered by different carriers. In some instances, shippers are unable to fit all packages on one truck, leaving remaining items on the next shipment. If this problem arises, please notate the missing items on the carrier’s signature form so as to have record of the missing pieces and contact us within 24 hours of receiving the shipment. We will trace the remaining box(es) as quickly as possible and will notify you of your order’s status.
All boxes must be inspected for damaged and noted to the driver at the time of delivery. If there is concealed damage, MASHstudios must be notified immediately (within 24 hours) of the damage and digital images must be emailed to laxseries@mashstudios.com.
It is possible to preorder a backordered item, meaning stock of the piece has temporarily run out. Pre-orders will be put in a queue in the order in which they are received and will be shipped out immediately when the pieces become available.
For shipping to Alaska, Hawaii, and Puerto Rico addresses, additional fees may apply. Please contact us directly at laxseries@mashstudios.com to inquire about shipping to these outlying areas.
LAXseries Shipping Levels
Standard Delivery
Free at checkout. Offers curbside or first dry area delivery with a delivery appointment. If the destination is an apartment or multi-unit building, the order will be delivered inside the entrance to the building, but not to your apartment door. The typical delivery window is 7 -14 business days from the day your order is shipped. Standard Delivery does not include unpacking, assembly or removal of packing materials. Saturday, Sunday, after hours, specified tight delivery windows and holiday deliveries are also available for an additional charge. Delivery appointments will not be supplied for small packages shipped through UPS.
Room of Choice/Indoor
Available at checkout for an additional fee. Offers the same shipping window and services included in our Standard Delivery service, plus, your delivery will be brought in and placed in your room of choice. We recommend this service to customers in apartments, multi-unit buildings or offices. Room of Choice Delivery does not include unpacking, assembly or removal of packing materials. It also does not include moving of existing items. Saturday, Sunday, after hours, specified tight delivery windows and holiday deliveries are also available for an additional charge.